The Path to Property Excellence


Simple Steps to Success (and, maybe TOBY)

The path to property excellence relies on making calculated steps for improvement. Property and asset management software tools that promote: proactive tenant engagement, operational efficiency, preparedness, mitigated energy use and sustainability will allow you and your staff to gain the ground you need for meaningful advancement…all in, or one step at a time.


BOMA’s TOBY program outlines multiple aspects for achieving building excellence. Whether or not your operational aspirations include a TOBY award, using the TOBY program as a guide, while leveraging ETS software capabilities, (along with our substantial resources and unmatched client support), offers you the ability to meaningfully, and cost-effectively, improve multiple aspects of property life…all while moving along the path to “excellence in building management.”


Below are areas outlined in TOBY program entry requirements, matched with ETS application capabilities, to help you and your team easily and cost-effectively implement important changes for success.


Electronic Tenant® Solutions offers a wealth of communications capabilities (mobile, desktop, email, text/SMS, etc.) and resources that facilitate day to day interaction, heighten professionalism, bolster positive brand recognition and advance initiatives (i.e. sustainability, preparedness, etc.) to engage, educate and empower tenants and drive attraction, satisfaction and retention.

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Our Energy Management and Administration App in concert with our suite of operations apps are substantial tools for greatly mitigating a property’s energy consumption. With top level’s limited visibility into energy use, tools like benchmarking, budgeting, alarming and EnergyStar reporting, allow key decision makers to get a better, more comprehensive picture of consumption. Automated initiatives identify and correct overconsumption circumstances. Operations apps ensure optimal equipment maintenance and performance while Communications apps engage, educate and empower tenants to contribute to energy use mitigation efforts.


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Electronic Tenant® Solutions’ multifaceted capacity to advance property and portfolio sustainability and conservation aspirations start with providing a centralized resource  – the Electronic Tenant® Portal. The property web portal not only includes policies and procedures, but also an overview of resources, initiatives, and statistics related to performance (i.e. EnergyStar, carbon footprint, recyclable diversion rates, etc.)

The web portal is a resource that can serve many purposes (i.e. general rules, regulations, policies, procedures, contacts, etc.) or be dedicated to a specific initiative, like sustainability.  Proactively engaging, educating and empowering tenants to contribute to property initiatives helps earn their confidence and greatly impacts operational advancement.

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Today’s Class A office building is among the safest places on earth, given security resources like infrastructure, trained personnel, technology, policies, and procedures, while providing occupants a security blanket against vulnerability. If Property Management communicates to tenants about the many security resources deployed at the property, they will alleviate their fears and bolster satisfaction.

The key to successful preparedness is two-fold. The first is making basic guidance tips and preparedness resources readily available to management personnel and tenant in advance of extenuating circumstances. The second is providing robust communications channels including email, text/SMS, and mobile technology for relaying critical information in emergency circumstances.


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An additional benefit of Electronic Tenant® Solutions app deployment is the continuing education and training of building personnel.  Bolstered by expert client support staff, ETS offers property management, engineers, tenant service coordinators and asset managers, the capacity to leverage technology to better understand and execute on their responsibilities. Utilizing our app functionality, support, in-depth training and best practices, helps create an inherent continuing learning environment for property staff.

Ask us about:

  • Regular Web Learning Sessions
  • In-Depth, On-Demand Video Learning
  • In-Person Training
  • Best Practices: Operations, Communications, Risk Management, Leasing & Marketing, Energy Management & Administration


A good property is an anchor in the community; the place people come to work, play and contribute to the betterment of the world around them. Electronic Tenant® Solutions’ communications tools can foster community engagement and tenant participation in local charities, events, and activities.

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Going to BOMA International’s Conference & Expo this week?  Click for details!


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