Five Steps to Optimized Operations
ROI: Healthy Buildings + Happy Tenants= Retention
Optimized operations technology provides a gateway to healthier buildings and ultimately happier tenants.
According to Kingsley Associates, tenant perception of how facility and management teams respond to requests is critical to tenant satisfaction scores.
Applications Mobile Task Manager, Service Request /Work Order and Preventative Maintenance are essential to ease the burden on management and engineering staff to effectively respond to tenant requests and regular maintenance. These apps deliver a faster response to service requests, facilitate real-time status reporting on tasks which help manage tenant expectations, optimize equipment performance, extend equipment lifespan and prevent costly and time-consuming system failures. The trend in satisfaction is not just meeting the expectations of maintenance requests, it can be applied to capture user behaviors to better anticipate tenant needs, and have a marked effect on retention.
Five Steps to Optimized Operations
- Tune Into Tenant Comfort – Service Request / Work Order and Preventative Maintenance apps are critical to creating, maintaining and monitoring tenant comfort. Management can know, respond and automatically update tenants as discomfort is addressed. With the right tools, they are able to identify an issue (person, area, suite, floor, etc.) and corroborate its cause and provide a resolution.
- Boost Equipment Performance: Monitor historical, and current, equipment performance to establish benchmarks that foreshadow maintenance issues. Equipment that is thoroughly monitored and maintained sustains more efficient performance over longer periods of time and allows for operational consistency, reliability, and optimal comfort. For the property owner, robust equipment maintenance makes for more predictive capital expenditures and minimizes due diligence in the asset purchase and sale process.
- Inform Your Tenants: Keeping tenants informed of circumstances through real-time communications, is a powerful driver of tenant trust and satisfaction. Informed tenants are prepared for circumstances like extreme weather conditions, as well as feel empowered to collaborate with management on property initiatives that minimize start-up impact. Further, tenants that know a property is well-maintained (e.g., elevators, fire alarms, environmental) feel safer, and more confident.
Integrated Service Requests: Just taking and acting on requests is not enough. Properties that employ automated work order updates for the lifetime of a request (with features like, alarm and escalation alerts, in-request chat capabilities, and on-line billable approval) enjoy an advantage in today’s on-demand world. These capabilities are essential to a building’s actionable data, informing performance improvement and operational efficiency.
- Create Transparent Data: A key benefit to driving property health is benchmarking collected data for optimal visibility into operations, equipment and personnel performance. Be sure you can easily create, memorize and regenerate reports, data downloads and charts, as well as have the ability to customize, and share access to report data sets on a user-determined, recurring basis.
Many factors contribute to a building’s performance: local climate, regulatory context, property history and tenant requirements. While property managers and engineers are faced with the greatest responsibility at the property level, those teams who invest in bolstering operation technology and engaging tenants to improve aspects of a property’s overall health, make significant gains, not only in cutting consumption related costs, but more critically, greatly improving a property’s occupant experience.