Has this ever happened to you?

When creating a work order ticket on behalf of a tenant, are there tenant contacts that appear under the ‘Choose Tenant’ drop-down list who have NOT been set up to submit Work Order / Service Requests?

  

Fear not! Our dedicated Support Staff, who work tirelessly to identify and correct issues like these, has the solution for you!

Now, when Property Management creates a work order ticket on behalf of a tenant, only tenants who have been authorized and associated with the Service & Maintenance Request application will be available in the drop down menu!

Those tenants who are not associated with the Service & Maintenance Request application will no longer be available. This will help keep a streamlined list and not allow work order tickets to be inadvertently created for a tenant who should not be associated with the Service & Maintenance Request application!

Can’t find the tenant you’re looking for?

It’s possible that this tenant was never authorized or associated with the Service & Maintenance Request Application!

If you are trying to create a work order ticket on behalf of a tenant and you can no longer find them in the drop down list, you will need to associate them with the application. Here is how to do so:

  • Once in the Maintenance Center select Property Contact Management from the site navigation bar to the left
  • Select the building the tenant is associated with
  • Find the tenant’s account and select the green “Edit” button
  • Once in the tenant’s account scroll down to the “Tenant Admin Center Preferences” section
  • Make sure there is a username and password and that “Allow user to post service requests?” is turned to ‘yes’
  • Scroll to the bottom and select the ‘Edit’ button to save changes
  • Now the tenant will appear in the Service & Maintenance Request application and will be available when creating a work order ticket on their behalf

Please contact Customer Service with any questions, comments or concerns about this update, or any related matters, at support@electronictenant.com!

Posted by etssocial

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